Client
The person making the booking has read, understood and accepts these terms and conditions of business, prior to signing the contract of business.
Quotes
Quotes are valid for up to 8 weeks based on information supplied by the client, the quotation will remain adjustable if the number of hours, and/or trips are different to those on the original itinerary, at the time of booking.
Payments
- Booking Fee
A non-refundable booking fee of £100.00 is due at the time of booking in order to secure your date, and the vehicle required. - Payment
The outstanding amount must be received 8 weeks before the event date. If payment is not received within the time frame, the booking will be deemed to be cancelled.
Any booking made in less than an 8 week period before event must be made in full at time of booking.
Payments can be made favourably by bank transfer or cash/cheque.
Payments will be acknowledged within 48 hours of receipt. Please contact us if you have not received confirmation within this period.
If payment made by bank transfer, please inform us so we can confirm payment has been received safely.
Cancellations
Client cancellation must be made in writing or by email at least 8 weeks prior to your event. Cancellations received within this time frame will be refunded in full, excluding the £100.00 booking fee. However, should you cancel your booking within 8 weeks of the event date you maybe liable for the full amount of your booking. We will make the vehicle/s available for rebooking and, if a new booking is successful we will offer a refund, excluding the £100.00 booking fee. If we are unable to secure a booking you will be liable to pay the full amount.
Itinerary
The itinerary must be supplied by the client prior to quotation in writing. Any changes made at any point must be confirmed in writing and agreed by both parties, changes may affect the price initially quoted.
If an extension of time/extra journey is required at the time of the event, it must be agreed with the driver and if there is an agreement must be paid in cash in advance of being conducted.
Access to collection/drop off points
Clients must advise at the point of booking if there are any concerns with regards to access at point of collection, en-route or drop off. Such as over private land, poor road surfaces, narrow entrances or bridges, over hanging tree branches or shrubbery, etc.
The driver reserves the right not to travel over any unsuitable areas if deemed so.
Safety
Seat belts must be worn at all times if fitted to vehicle.
The maximum number of people allowed to travel in the vehicle will be according to the manufacturer´s seating capacity. It is responsibility of the client to confirm numbers at the point of booking.
Child seats/booster seats must be provided and fitted by the client if required, this must be agreed prior to the event and confirmed in writing due to compatibility of seats to the vehicles.
Fully insured vehicles.
Our vehicles are fully insured to provide this service to our clients.
Food/Drinks/Smoking
No eating or drinking is permitted unless agreed in writing prior to the event.
No smoking of any type is permitted under any circumstances inside of the vehicle.
Weather Related Issues
We reserve the right to make the final decision should extreme weather conditions make for hazards or dangerous driving. Under such circumstances, a full refund or rescheduling depending on availability will be granted.
Maintenance/Breakdown
In the event of a breakdown we reserve the right if there is no other option to substitute the chosen vehicle for another in order to meet our commitment to the client.
In case of a breakdown having started the event a refund will be due taking into account the extent of work already conducted.
Every effort will be made to meet our commitment with the least amount of disruption for the client.
Damage
The client is responsible for any damage caused by their own to the vehicle interior or exterior.
This includes the need for any interior cleaning as a result of soiling by the client or their own.
We reserve the right to impose £100.00 valeting charge for any of the above mentioned.
We hold no responsibility to the client for any damage including cleaning to clothing or personal possessions whilst traveling in or having contact with our vehicles.
Loss of Belongings
We/The company will not accept any liability for any belongings lost by the client or any of their party whilst using our services.
Driver´s Discretion
The driver retains the right to refuse to conduct the service agreed at any point if the conduct of the client is not deemed acceptable, for example, alcohol, abuse or general abusive behaviour. In this case no refund will be deemed due.